Compliance
NBA works with outside experts to maintain a compliance and governance framework, so that it observes the law and members can use its services with confidence.
What we do
- Preventing misconduct and unlawful conduct
- • Legal review of sales, contracts and advertising by outside advisers• Checks against the laws that apply to our business, including consumer-protection, advertising, criminal and data-protection law• A policy and procedures to exclude any involvement with organized crime• A reporting and consultation channel for concerns raised inside and outside the company
- Accurate explanation and fair sales
- • No misleading statements or representations in explanations or solicitation• Regular training on business ethics and compliance• Risk assessment of sales practices, to identify problems before they arise• A system that uses customer feedback to improve how we operate
- Governance and crisis preparedness
- • Regular organization-wide audits by an external crisis-management firm, with guidance on improving controls• Support for management decisions that take account of the law and the impact on society• A business continuity plan (BCP) for misconduct and disasters, with regular drills
Framework
• Legal counsel, with separate specialists in consumer law and in financial and crypto-asset law
• A partnership with an external crisis-management firm
• Continuous review of the documents we provide to members
• Regular training to maintain the quality of our explanations
If you have concerns
If anything about our services or membership worries you, please contact us through the enquiry form. We welcome enquiries from members and from their families.